Our promise to you
Your trust matters more to us than a single order. If something goes wrong, our first goal is to understand the issue and offer a fair, respectful solution.
When to contact us
Please contact us within 3 days of delivery if you receive the wrong item, a damaged package, a clear quality issue, or something that does not reasonably match your order.
How we resolve it
After reviewing the issue, we may offer a replacement, exchange, store credit or refund depending on what is most appropriate. For food products, we may request photos or other reasonable proof so we can protect both customer safety and product quality.
Refund timing
Once approved, we aim to process refunds within 5–10 business days. Bank or payment-provider processing time may vary.
We will always try to resolve genuine concerns with care.